Salesforce Research: Indians Are Ready for AI‑powered Public Services
Salesforce’s Connected Citizen research shows overwhelming support for AI agents among Indian constituents: 100% said they’d use an AI agent to interact with government. Respondents want proactive 24/7 services, personalised support and stronger data security. The article notes that Salesforce has launched Agentforce for Public Sector to help agencies use AI agents for routine tasks, freeing workers to focus on complex cases while improving citizen experiences.
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