Classify use cases by friction x impact and build agent road map: Build Agentforce AI Agent Part 2
Part two of the series explains evaluating potential AI agent tasks by friction, impact and complexity. It suggests scoring tasks to identify quick wins (high‑impact, low‑effort) versus strategic priorities (high‑value but complex), and then sequencing use cases into a phased roadmap. This approach helps organisations deliver immediate value while planning for long‑term automation.
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