Salesforce Insights in 5 Minutes·Issue #196·Winter'27
Salesforce Winter '27 Is Live: 10 Features to Share With Your Users
Salesforce's Winter '27 release is live, and users are already noticing changes. There's no single big feature this time - instead, it's a mix of updates across Sales Cloud, Service Cloud, and the core platform. AI is the big theme, with Agentforce showing up in sales forecasting, prospecting, case management, and customer chats. Plus, regular platform upgrades make everyday tasks quicker. Here's a rundown of 10 practical features worth sharing with your team.
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