Salesforce news
The best of the Salesforce ecosystem, filtered for you every week by Grzegorz Skaruz, plus the articles the ORGanizer community suggests. Vote for what matters to you and say what you think of it.
Articles
25 articles · page 1 of 2
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ORGanizer pick
Agentforce Web-to-Lead Vulnerability Exposed: Could You Be Impacted?
Noma Security researchers disclosed a vulnerability in Salesforce’s Agentforce Web‑to‑Lead feature that allowed malicious prompt‑injection payloads entered in website forms to leak CRM data. The attack used agentic loops to trick the AI agent into exfiltrating sensitive information. Salesforce issued patches and customers are urged to sanitize user inputs and monitor for suspicious activity.
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ORGanizer pick
AI Models Are a Dime a Dozen: How Businesses Win By Moving Beyond the Hype with a Deeply Unified Platform
Salesforce EVP Silvio Savarese argues that the real value of AI lies not in chasing the latest model but in integrating models into a unified platform. The article explains that Salesforce’s platform ties AI agents to real‑time data, logic and workflows via Data Cloud, the Einstein Trust Layer, Agentforce, retrieval‑augmented generation and reasoning. This unified approach helps businesses deploy AI safely and drive meaningful outcomes.
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ORGanizer pick
How to Enable Omni-Channel in Salesforce
The article explains that Salesforce’s Omni‑Channel routes customer requests (emails, live chats, cases) to the right agent based on availability and skills. It defines Omni‑Channel, highlights benefits like balanced workloads and improved customer satisfaction, and provides step‑by‑step instructions for enabling it in Salesforce Lightning via Setup > Omni‑Channel settings.
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ORGanizer pick
Salesforce Launches MuleSoft Agent Fabric to Orchestrate and Govern Any AI Agent Across the Agentic Enterprise
Salesforce announced MuleSoft Agent Fabric, a platform that tackles agent sprawl by providing a central place to register, orchestrate, govern and monitor AI agents regardless of vendor. The solution includes an Agent Registry to discover agents, a Broker to route tasks across them, Governance to apply security and compliance policies, and a Visualizer to provide real‑time insights into agent interactions. Customers like Barco and Wynn Las Vegas are early adopters.
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ORGanizer pick
How Do Admins Use Business Analysis Skills Effectively?
In a podcast recap, Mike Gerholdt and guest Denise Carbone discuss why business analysis skills remain critical for Salesforce admins. They emphasize asking ‘why’ to understand the real problem before applying technology, involving stakeholders early, and using change‑management techniques. Even in the age of AI, these analytical skills help admins design more adaptable and user‑centric solutions.
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ORGanizer pick
Inside ApexGuru: Agentic Code Fixing
Salesforce introduces ApexGuru, a multi-agent pipeline that automatically detects and fixes performance antipatterns in Apex code. The pipeline includes detector, fixer, evaluator and self‑refinement agents that identify issues such as DML inside loops, refactor the code, evaluate the result and iterate until quality improves. The article explains how this agentic approach saves developers time and improves code quality.
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ORGanizer pick
Salesforce Research: Indians Are Ready for AI‑powered Public Services
Salesforce’s Connected Citizen research shows overwhelming support for AI agents among Indian constituents: 100% said they’d use an AI agent to interact with government. Respondents want proactive 24/7 services, personalised support and stronger data security. The article notes that Salesforce has launched Agentforce for Public Sector to help agencies use AI agents for routine tasks, freeing workers to focus on complex cases while improving citizen experiences.
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ORGanizer pick
Control Login Access Policies in Salesforce | Detailed Guide
This tutorial describes how administrators can manage login access policies. It covers settings for login hours, trusted IP ranges, two‑factor authentication, password policies and login challenges. The guide walks through enabling or disabling administrators and Salesforce support to log in as any user, helping organizations improve security and control over access.
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ORGanizer pick
Setup Einstein Bots in Salesforce
This detailed guide shows how to set up Einstein Bots in Salesforce to automate common customer service interactions. It explains that Einstein Bots can answer frequent questions, help customers track orders and connect them to agents if needed. The step‑by‑step instructions cover enabling the feature, configuring dialogues and intents, and creating a new bot from scratch in Lightning.
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ORGanizer pick
Rebuilding Heroku on Kubernetes: Platform Modernization, Operational Complexity, and Technical Debt Resolution
Salesforce engineers describe their multi‑year effort to migrate Heroku’s infrastructure to Kubernetes. The move addresses technical debt and operational complexity, enabling IPv6 networking, ARM processors, use of AWS Transit Gateway and other modern features. The article discusses challenges with legacy systems, the benefits of containerisation and the trade‑offs faced during the modernization journey.
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ORGanizer pick
What’s New in Flow Testing and Debugging | True to the Core Deep Dive
This blog highlights enhancements coming to Salesforce Flow testing and debugging. Product managers discuss a new debug panel for screen flows, a unified testing framework that lets admins write and run flow tests more easily, and improvements that integrate flow tests into DevOps pipelines. The article also shares roadmap details and answers audience questions about future features.
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ORGanizer pick
Connect Data Cloud to Snowflake Using Salesforce IDP
This post announces that Salesforce Data Cloud now connects to Snowflake via Salesforce’s Identity Provider (IDP). The integration eliminates the need for long‑lived static credentials, improving security and compliance. It outlines the benefits of using IDP, such as enhanced security, simplified collaboration across teams, and streamlined credential management, and provides setup guidance.
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ORGanizer pick
How Do You Know if Your AI Agent Is Doing a Good Job?
The 360 Blog discusses how to evaluate AI agents. It recommends defining key performance indicators (KPIs) aligned to business outcomes, using Agentforce Observability to gather metrics like resolution rates and user satisfaction, and running synthetic tests to identify edge cases. Salesforce plans an Agentforce Optimization tool to help teams tune agents for better performance.
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ORGanizer pick
Take a Deep Dive into Metadata API Deployments
This technical article examines the stages of Metadata API deployments. It describes the pending, in‑progress and commit transaction states, and notes two new states introduced in version 65.0 with Winter ’26 (Finalizing Deploy and Finalizing Failed). It also shares best practices like using rollbackOnError, monitoring deployment status and understanding state transitions to troubleshoot deployments.
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ORGanizer pick
OAuth 'Username‑Password Flow Disabled' in Salesforce: What It Means & What to Do
This technical article notes that Salesforce disables the OAuth username‑password flow for security reasons. It explains that orgs created after Summer ’23 have the flow disabled by default and that using it will result in invalid grant errors. The post recommends enabling the flow only for testing and advises using secure alternatives like client credentials, JWT bearer or authorization code flows.
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ORGanizer pick
Find and Fix Flow Errors with Flow Logging | Kate Clicks Through It
This tutorial explains the new Flow Logging capability in Salesforce. By enabling Flow Logging in Setup and sending log data to Data Cloud, admins can capture detailed run information for flows, build reports and dashboards to monitor performance, and proactively troubleshoot errors. The article encourages turning on logging now to prepare for future analytics.
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ORGanizer pick
The Hidden Risks of Overusing Lookups in Salesforce
This post warns that creating too many lookup or master‑detail relationships can hurt performance and security. It explains how excessive lookups can cause record locking, data skew and slower queries, and recommends strategies like using skinny tables, avoiding master‑detail for high‑volume objects and balancing relationships to maintain scalability.
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ORGanizer pick
Scope and plan your first agent: Build Agentforce AI Agent Part 3
Part three of a series on building AI agents advises selecting 2–4 high‑value, low‑effort use cases to build an MVP AI agent. It suggests classifying use cases into topics, mapping user intents to behaviours, defining data requirements and guardrails, and planning for a minimum viable product. Example use cases include drafting meeting prep notes, logging notes, sending follow‑up emails and updating opportunities.
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ORGanizer pick
Is AI an Excuse? Why Salesforce’s Layoffs Tell a Bigger Picture
This commentary examines Salesforce’s September 2025 workforce “rebalancing”. Although some executives blamed AI automation for redundancies, the article argues that layoffs are more about shifting resources to high‑growth areas than AI replacing workers. It compares Salesforce’s actions to those of other tech firms, highlights comments from Marc Benioff about redeployment versus terminations, and urges transparency about restructuring motivations.
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ORGanizer pick
The Trust Foundation: How Unified Agentforce Platform’s Operational Excellence Unlocks Rapid AI Adoption
This in‑depth post explains how Salesforce achieved a 94% AI adoption rate by building a Unified Agentforce Platform (UAP). It describes the ‘Trust Moratorium’ to strengthen operational excellence, safe change program requirements (such as 100% automated deployments and 80% code coverage), and a cross‑cloud security council. By integrating trust into development workflows and establishing unified metrics via the Eng360 Dashboard, Salesforce reduced top‑priority bugs by 62.85% and unlocked rapid AI adoption.