Salesforce Insights in 5 Minutes·Issue #196·For everyone
Salesforce Customer Portal: Build In-House vs. Use a Pre-Built Solution (What Admins Should Know)
Since September 2025, Salesforce has made it harder to connect new apps to orgs, and this wasn't about customer portals - but admins got stuck dealing with it anyway. That's basically how portal decisions go: the "build vs buy" choice gets made quickly at the start by developers, but the ongoing work - permission checks, testing updates, fixing issues - lands on admins for years afterward. So instead of comparing features, this piece looks at what each option actually leaves behind for the admin once everyone else has moved on.
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Which cookies, and why.
